Step 1

Submit your dispute application

Gather all relevant documents and submit your dispute application through the disputes portal.

Disputes portal login

Applying to resolve a dispute

Find out what documents you might need to provide for your dispute.

Types of disputes and examples of documents

Step 2

Disputes team reviews application

The disputes team reviews the application and determines if it will go to the Tenancy Tribunal (hearing) or mediation.

Step 3

Pay your fees and provide further information if required

Fees

The disputes team will contact you and outline any fees that will need to be paid related to the dispute. You can pay your fees using the disputes portal. 

Further documents

The disputes team will notify you if any further information is required. For example, documentation.

If further documentation is required you can submit these through the disputes portal.

Step 4

Acknowledgement letter

Once all fees are paid and documents have been submitted, both parties involved in the dispute will receive an acknowledgement letter from the disputes team.

Step 5

Parties attend a hearing or mediation

Hearing

If you opt for a hearing or the Tenancy Tribunal determines the dispute will go to hearing then both parties will receive a Notice of Hearing.

In some situations, a case conference may be directed by the tribunal to be conducted in the first instance. A case conference is an initial meeting held prior to a hearing. Both parties will receive a notice to attend.

More information about hearings

Mediation

If you opted for mediation then both parties receive a scheduled mediation notice.

More information about mediation

Both parties attend either mediation or a hearing and attempt to resolve the dispute.

Resolution

Once the dispute is resolved at mediation or an order is made at Tribunal, both parties will receive a copy of the order by email.

If mediation is unsuccessful, both parties will be referred to a Tenancy Tribunal hearing.